This is my profileContact via CazVidRicardo
Customer Service Professional with diverse industry experience
Contact
Puebla, Puebla, Mexico
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided support to clients across multiple companies, resolving inquiries and issues.
Bilingual CommunicationIntermediate
Utilized bilingual skills to support dispute resolution and customer interactions.
Dispute ResolutionIntermediate
Managed dispute cases within fintech environments, ensuring effective communication.
Technical SupportIntermediate
Provided tier III technical assistance, troubleshooting complex customer issues.
Education
M.A.
Completed 2007
Bachelor
Completed 2004
Languages
EnglishAdvanced
Summary
Experienced in handling customer inquiries, dispute resolution, and technical support across fintech and telecom sectors, with bilingual capabilities.
Key Achievements
- Handled bilingual disputes at Galileo Fintech, ensuring effective resolution.
- Provided tier III customer support for Sitel, managing complex issues.
- Delivered customer service at Verizon, maintaining client satisfaction.
Experience
Galileo Fintech Dispute Manager – Bilingual Agent
Teleperformance
November 2023 - December 2024
Verizon Customer service
Konecta
March 2023 - November 2023
Customer Service Agent, Tier III
Sitel
Seasonal B-Friday - Xmas 2022
Skills
Customer ServiceBilingual CommunicationDispute ResolutionTechnical Support
Published on CazVid - Jul 3, 2025