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Customer Support & Sales Professional with 8+ years of experience
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Competencies
Provided technical support, troubleshooting, and customer engagement to resolve issues efficiently.
Utilized upselling, negotiation, and product knowledge to meet sales goals and enhance customer experience.
Led teams at PROLIFIC CBD, overseeing daily operations, training staff, and ensuring safety compliance.
Scheduled and booked transportation, accommodations, and other travel services for clients.
Education
Languages
Summary
Experienced in technical support, sales, team leadership, and travel planning with a proven record of enhancing customer experiences and driving sales growth.
Key Achievements
- Managed customer inquiries and technical troubleshooting at ASURION, enhancing support quality
- Increased vehicle sales and brand recognition at BIG O AUTO LLC through proactive social media engagement
- Supervised and mentored team members at PROLIFIC CBD, improving operational efficiency and safety
Experience
Technical Support Agent
Answering inbound calls from customers with questions or concerns about their Asurion plans, Troubleshooting technical problems with devices like tablets, and laptops, Processing claims and facilitating repairs or replacements for damaged devices, Providing clear explanations of Asurion policies...
Travel Agent
Planning and selling transportations, accommodations, insurance and other travel services, Cooperating with clients to determine their needs and advising them appropriate destination, travel dates, and cost, Providing relevant information to travelers, Dealing with occurring travel problems,...
Farm Manager
Demonstrated working techniques, practices and optimal safety behaviors to workers, maximizing performance and reducing wasteful processes, Oversaw more than five personnel and delivered mentorship and training to promote increased productivity, Monitored weather conditions and adjusted strategies...
Car Salesman
Successfully introduced and managed the use of FACEBOOK MARKETPLACE increasing sales and brand recognition for the dealer, Provided every customer with professional and polite support for sales and service needs, Maintained current store, product and promotional knowledge to drive consistent sales,...