Ricardo - Instructional Designer with 8 years of experience in training, support, and communication

Expertise in creating engaging and effective training content tailored to learner needs.

Proficient in resolving complex technical issues across software, hardware, and network environments.

Exceptional at facilitating clear, culturally sensitive communication between diverse stakeholders.

Skilled in developing training programs and mentoring team members for improved performance.

Created and developed courses for Microsoft, Modified and enhanced training material to be more engaging and effective, Interacted with Microsoft Advertising SMEs to understand learner needs, Presented different options and used feedback to create more appealing and engaging material.

Support for telecommunication companies that required multiple roaming solutions and issue analysis, Developer of training documentation for tier2 level of support, Training manual for the department.

Advanced IT Support through video, chat and phone for Windows, Company Applications, software and hardware, Trainer for new interns - Developed and Designed training material, Conducted research and prepared reports on various topics related to the company's operations and industry trends

Facilitated communication between healthcare professionals and patients who have limited English proficiency, Ensured accurate and culturally sensitive exchange of medical information, Helped patients understand diagnoses, treatment plans, insurance and provided support during medical appointments.