Demonstrated experience with Customer service.
Demonstrated experience with Sales.
Demonstrated experience with Technical support.
Demonstrated experience with Upselling.
Teleperformance
Analyzed performance metrics to identify growth opportunities and provide actionable insights to content creators., Developed and maintained strategic partnerships with top YouTube creators to maximize channel growth and revenue generation., Implemented data-driven strategies to optimize content monetization and increase partner engagement across diverse genres.
Infosys
Provided customer support for billing, plans, and technical assistance, ensuring high customer satisfaction., Efficiently handled inquiries and resolved issues to enhance the customer experience., Consistently exceeded sales and customer retention targets through upselling and cross-selling strategies., Effectively resolved customer complaints and inquiries to maintain customer loyalty.
Propio Interpreter Language
Demonstrated proficiency in translating and interpreting between English and Spanish., Facilitated communication in medical and legal settings with accuracy and cultural sensitivity., Performed simultaneous and consecutive interpretation for clients across various industries.
HIGH SCHOOL DEGREE
BUSINESS ADMINISTRATION BACHELOR
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Demonstrated experience with Cross-selling.
Concentrix S.A.
Negotiated lease agreements with prospective tenants, achieving a high occupancy rate., Provided prompt and effective responses to tenant inquiries.
Concentrix S.A.
Supported patients and providers with claim appeals and medical authorizations.
DXC Technology
Provided technical support for users experiencing hardware, software, and system access issues to end users in a timely manner., Communicated technical concepts clearly to non-technical users.
Sykes Latin America
Provided customer support for billing, plans, and technical assistance, ensuring high customer satisfaction., Efficiently handled inquiries and resolved issues to enhance the customer experience., Consistently exceeded sales and customer retention targets through upselling and cross-selling strategies., Effectively resolved customer complaints and inquiries to maintain customer loyalty.
