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Competencies
Demonstrated experience with Customer service.
Demonstrated experience with Sales.
Demonstrated experience with Technical support.
Demonstrated experience with Upselling.
Demonstrated experience with Cross-selling.
Education
Languages
Experience
YOUTUBE PARTNER MANAGER
Analyzed performance metrics to identify growth opportunities and provide actionable insights to content creators., Developed and maintained strategic partnerships with top YouTube creators to maximize channel growth and revenue generation., Implemented data-driven strategies to optimize content monetization and increase partner engagement across diverse genres.
SENIOR CUSTOMER SERVICE AND SALES REPRESENTATIVE
Provided customer support for billing, plans, and technical assistance, ensuring high customer satisfaction., Efficiently handled inquiries and resolved issues to enhance the customer experience., Consistently exceeded sales and customer retention targets through upselling and cross-selling strategies., Effectively resolved customer complaints and inquiries to maintain customer loyalty.
INTERPRETER
Demonstrated proficiency in translating and interpreting between English and Spanish., Facilitated communication in medical and legal settings with accuracy and cultural sensitivity., Performed simultaneous and consecutive interpretation for clients across various industries.
REGIONAL LEASING AGENT
Negotiated lease agreements with prospective tenants, achieving a high occupancy rate., Provided prompt and effective responses to tenant inquiries.
CUSTOMER SERVICE REPRESENTATIVE FOR CIGNA HEALTHCARE
Supported patients and providers with claim appeals and medical authorizations.
IT SERVICE DESK REPRESENTATIVE
Provided technical support for users experiencing hardware, software, and system access issues to end users in a timely manner., Communicated technical concepts clearly to non-technical users.
SALES AND CUSTOMER SERVICE REPRESENTATIVE
Provided customer support for billing, plans, and technical assistance, ensuring high customer satisfaction., Efficiently handled inquiries and resolved issues to enhance the customer experience., Consistently exceeded sales and customer retention targets through upselling and cross-selling strategies., Effectively resolved customer complaints and inquiries to maintain customer loyalty.