A seasoned professional with over a decade of managing IT projects, focusing on team coordination, stakeholder engagement, and process optimization.
Directed project lifecycle from initiation to closure, coordinating teams and resources.
Participated in the development, testing, and deployment of software applications.
Managed communication channels with clients and internal teams to align project goals.
Implemented agile frameworks to improve project adaptability and team collaboration.
SpotOn | Tecnología en Monederos
Take inbound and make outbound calls with Talkdesk, Create and document cases, Perform activities, send emails and close cases with Salesforce, Provide support or educate merchants/perform a walkthrough by Talkdesk or by Zoom, Provide support for restaurant software (BOH/Express Dashboard), Manage online ordering schedules, advanced order settings, and print routings
Various Independent Remote & On-Site Work
Use ConsignO to convert PDF documents to PDF/A, Conduct preliminary interviews and reach out to clients using 3CX/RingCentral, Provide customer / technical support, Create and edit WordPress website, Perform routine recurring or periodical administrative tasks
SITI (Soluciones Integrales en Tecnologías de la Información)
Served as primary point of contact for support relating to solutions and products, Maintained response times in compliance with internal policies, Configured hardware, devices and software to set up work stations for employees, Collaborated with vendors to locate replacement components
Bachelor of Science
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