Dedicated professional with extensive experience in customer service, interpretation, and administrative management. Skilled in cross-cultural communication, employee evaluation, and project coordination.
Delivered high-quality customer service, managing inquiries, resolving issues, and ensuring client satisfaction.
Performed written and verbal translations accurately and efficiently, facilitating communication across cultures.
Conducted performance reviews and participated in recruitment efforts, supporting staff development.
Scheduled and maintained appointments and office visits, ensuring organized workflow.
Language Line
Developed cultural competency skills through ongoing education in cross-cultural communication techniques., Translated written texts from one language to another accurately and efficiently., Provided simultaneous translation services for conferences, meetings, seminars and interviews.
Teleperformance
Evaluated employee performance through periodic reviews and documented results accordingly., Tracked progress on projects and provided timely feedback to staff members., Participated in recruitment efforts by interviewing prospective candidates for open positions.
Teleperformance
Developed and implemented customer service policies and procedures to ensure quality customer service delivery., Greeted customers and provided friendly customer service., Provided excellent customer service during deliveries., Resolved customer service issues as needed.
Laboratorio Clinica de moya
Scheduled appointments and maintained calendars for staff members., Scheduled maintenance visits for office equipment such as computers or printers., Managed the distribution of incoming mail, faxes, and packages.
High School Diploma
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Tracked project progress and provided timely feedback to team members, supporting project execution.
