Dedicated professional with over 14 years in customer service, specializing in fraud dispute resolution, operational documentation, and client support within telecom and financial sectors. Committed to delivering exceptional service and process improvements.
Experienced in handling customer inquiries, resolving disputes, and ensuring high satisfaction levels.
Skilled in managing fraud and dispute cases with a focus on prompt, accurate resolutions.
Proficient in processing and managing operational documentation to enhance workflow efficiency.
Strong communicator with the ability to effectively address customer needs and collaborate with teams.
Foundever
Support Service Group – SSG
MOL PANAMA INC.
PCCW Telecomunications
Inchcape Shipping Service
Marketing
Bachelor of Commerce
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