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Roberto
Customer Service – Fraud Disputes at Foundever
Contato
Panamá, Panamá, Panama
Disponível na CazVid
Competências
Customer ServiceExpert
Proven ability to resolve customer issues efficiently, ensuring high satisfaction and loyalty.
Fraud Dispute ResolutionAdvanced
Specialized in managing and resolving fraud-related disputes with accuracy and diligence.
Communication SkillsExpert
Exceptional at articulating complex information clearly and empathetically to clients.
Process OptimizationIntermediate
Skilled in improving operational workflows to enhance efficiency and reduce resolution times.
Formação acadêmica
Marketing
Santa Maria La Antigua Univerity
Completed 2000
Bachelor of Commerce
Jose Guardia Vega High School
Completed 1992
Idiomas
Spanish
English
Resumo
Roberto is a dedicated customer service expert with extensive experience in fraud dispute resolution, known for high satisfaction scores and process improvements. Fluent communicator with a strong background in operational efficiency.
Principais conquistas
- Handled complex fraud dispute cases, improving resolution efficiency and customer satisfaction.
- Developed expertise in fraud prevention protocols, reducing false positives by 15%.
- Consistently maintained high customer satisfaction scores through effective dispute resolution.
- Streamlined communication processes, resulting in faster case closures and enhanced team productivity.
Experiência
Customer Service – Fraud Disputes
Foundever
2025 - Present
Customer Service Agent
Support Service Group – SSG
2019 - 2025
Documentation and Operations Agent
MOL PANAMA INC.
2011 - 2017
Customer Services Agent
PCCW Telecomunications
2010 - 2011
Boarding Officer
Inchcape Shipping Service
2007 - 2010
Habilidades
Customer ServiceFraud Dispute ResolutionCommunication SkillsProcess Optimization
Publicado na CazVid - 4 de ago. de 2026