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Roberto
Customer Service Professional with 8+ years in hospitality and call centers
Video resume
Spa reception
Greeting guest , helping them understand the spa services as well as the benefits. Making sure they leave happy so they return, managing the spa team to reach goals .
Contact
Playa del Carmen, Quintana Roo, Mexico
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Handled guest inquiries and ensured high satisfaction in hospitality settings
Communication SkillsAdvanced
Effectively interacted with guests and callers, conveying information clearly
Hospitality ManagementIntermediate
Managed spa team operations and contributed to reaching service goals
MultitaskingIntermediate
Handled multiple guest requests and responsibilities across different roles
Summary
Experienced in hotel services, guest relations, and call center operations, with a focus on guest satisfaction and team management.
Key Achievements
- Progressed through multiple roles in hotel industry, from spa receptionist to concierge, demonstrating role versatility
- Gained extensive guest interaction experience, ensuring guest satisfaction and repeat business
- Accumulated two years of experience in call center operations, handling customer inquiries
Skills
Customer ServiceCommunication SkillsHospitality ManagementMultitasking
Published on CazVid - Jul 3, 2025