Roberto - Customer Service Professional with 8+ years in hospitality and call centers

Playa del Carmen, Quintana Roo, MexicoRemoteen

Progressed through multiple roles in hotel industry, from spa receptionist to concierge, demonstrating role versatility

Gained extensive guest interaction experience, ensuring guest satisfaction and repeat business

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced in hotel services, guest relations, and call center operations, with a focus on guest satisfaction and team management.

Accumulated two years of experience in call center operations, handling customer inquiries

Customer ServiceAdvanced

Handled guest inquiries and ensured high satisfaction in hospitality settings

Communication SkillsAdvanced

Effectively interacted with guests and callers, conveying information clearly

Hospitality ManagementIntermediate

Managed spa team operations and contributed to reaching service goals

MultitaskingIntermediate

Handled multiple guest requests and responsibilities across different roles

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