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Customer Service Specialist with 5+ years in client support
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Competencies
Extensive experience in managing customer interactions, resolving issues, and maintaining client satisfaction.
Skilled in empathetic verbal and written communication to ensure clear, professional customer interactions.
Proficient in Microsoft Office, Google Workspace, CRM tools, and customer support platforms.
Experienced in tracking issues, follow-up procedures, and fostering strong customer relationships.
Education
Languages
Summary
Dedicated customer service professional with over 5 years of experience supporting clients across multiple industries, skilled in communication, problem resolution, and technical tools.
Key Achievements
- Handled inbound and outbound calls at Concentrix, providing resolution and next steps
- Built customer relationships through follow-ups and empathetic communication at IBEX
- Utilized multiple CRM and communication tools including Genesys and Hubspot
Experience
Customer service representative
Take inbound calls always using empathy statements that assure a healthy interaction, Make follow-ups with customers to set a strong relationship with the company, Resolve all the issues exposed by customers to provide a quality service
Customer service representative
Handle inbound and outbound calls, letting our customers know what would be the next step once they report an issue and give them a resolution, Send emails to higher departments in order to receive updated information and make a follow up with customer, Schedule dates for receiving the service, cancellations and refunds