Roberto - Data Analyst with 5 years in Business Intelligence

Mexico City, Mexico City, Mexicoen

Developed and maintained dashboards that improved decision-making efficiency.

Led the migration of data pipelines to enhance data accuracy and processing speed.

Contact via CazVid

Published on CazVid

Summary

Experienced data analyst specializing in data visualization, pipeline development, and business intelligence.

Key Achievements

Trained team members on SQL and data visualization tools, increasing team competencies.

Skills

SQLAvanzado

Utilized SQL for data extraction, manipulation, and reporting in multiple projects.

Data Visualization (Tableau, Power BI)Intermedio

Created interactive dashboards and reports for key business metrics.

Data Cleaning and PreparationAvanzado

Prepared large datasets for analysis, ensuring data integrity and quality.

Business IntelligenceIntermedio

Supported decision-making processes through data analysis and reporting.

Experience

Support technician for LATAM and US clients

Rackspace

May 2019 - November 2024

Provide multi-region technical support to clients in the USA, LATAM, and overseas via CRM and phone., Specialize in Windows, Linux, Google Cloud, Azure, and AWS technologies., Manage task assignment and planning, ensuring efficient workflow., Facilitate shift handover meetings and serve as the main Point of Contact (POC) for the team.

Service Management Framework Lead (Production Support)

Tata Consultancy Services (TCS)

November 2018 - March 2019

Lead the coordination of Guadalajara and CDMX teams using the SMF (Service Management Framework) for production support., Generate risk reports for multiple domains by analyzing data from ServiceNow., Define and continuously improve service, including performance analysis, risk assessment, and improvement planning.