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Roberto
Customer Support Specialist & Team Supervisor with over 5 years in Service Industry
Video resume
Contact
Competencies
Extensive experience in delivering high-quality customer service across various roles and industries.
Proficient in technical support reporting and troubleshooting, with Level I and II support expertise.
Successfully supervised teams up to 22 members, optimizing performance and workflow.
Experience in sales, business ownership, and customer relations, enhancing revenue and client satisfaction.
Education
Languages
Summary
Experienced in customer service, technical support, and team supervision, with a strong background in multitasking and business management. Bilingual in English and Spanish, committed to delivering exceptional client experiences.
Key Achievements
- Led a team of 22 agents at Ibex Global Solutions, improving customer satisfaction metrics.
- Developed multitasking skills as Bilingual Advisor, handling diverse customer inquiries efficiently.
- Owned and managed a multi-service business, overseeing operations, customer service, and team leadership for 4 employees.
Experience
Scheduler
Agent customer service (general)
Agent Tec Support reporting (level I), Agent Tec Support Expert reporting (level II), Subject Matter Expert (SME), Supervisor (in charge of a team of 22 members)
Bilingual Advisor
Customer Service, Development of multitasking skills
Sales Executive
Owner
In charge of 4 employees, Administration Customer service (personalized), paint, Welding, Construction, Locksmith; -Residential, -Commercial, & -Car, Automotive mechanics at home (basic), dry walls (plaster), Flooring, Residential electricity, Spreadsheet, Purchases (quotes)
Locksmith Technician
Customer Support, Store Inventory, Inventory of units, Business opening or Closing, Attendance at monthly training sessions
BANQUET SERVER
In charge of event preparation, Food service, Customer Support
WAITER
Customer Service, Guarding of the assigned area, Bartender, Beverage preparation, Customer Support, Cashier, Inventory
Skills
Video Transcript
Intro
Hi, my name is Roberto Baie. I'm from Nicaragua, I'm 38 years old. I've been working in the industry of customer service since the 18th and lately in the last six years, like on the call center industry. I'm being a supervisor in charge of 22% and really good at following orders or being creative or taking my own decision.