This is my profileContact via CazVid
Rodolfo
Sales and Customer Engagement Specialist with 8+ years in customer service and sales
Video resume
Contact
Competencies
Extensively used CRM tools like SalesForce and Zendesk to manage customer interactions and support sales and retention strategies.
Applied persuasive communication, lead conversion, and cold-calling strategies to drive sales across multiple roles.
Verified and managed data for vaccination campaigns, maintaining compliance and supporting seamless operations.
Provided prompt and effective support via inbound calls, resolving issues and ensuring customer satisfaction.
Produced detailed reports to monitor team performance and support decision-making processes.
Education
Summary
Dedicated to delivering exceptional customer service, driving sales, and managing data for health campaigns. Skilled in CRM tools, persuasive communication, and team leadership, with a proven track record in customer retention and operational support.
Key Achievements
- Led a high-performing sales and engagement team at 24/7 Intouch, focusing on cold-calling strategies to drive growth.
- Successfully promoted products/services and retained clients through proactive strategies at Intouch CX, enhancing customer loyalty.
- Managed case intake and legal service promotion at Alonso & Alonso Attorneys, converting leads into clients with persuasive communication.
Experience
SME Agent
Spearheaded a high-performing Sales and Engagement team, specializing in cold-calling strategies to drive business growth and enhance customer relationships., Provide meticulous oversight, coaching, and training to agents, ensuring consistent sales performance and customer engagement improvement to...
Retention Specialist and Sales
Demonstrated proficiency in sales techniques, effectively promoting products or services to prospective customers through various channels., Provided exceptional customer service by handling inbound calls, addressing inquiries, resolving issues, and ensuring a positive experience for customers.,...
Intake / Sales Specialist
Gather essential case information from potential clients, assess case eligibility, and accurately document details to support attorneys in case evaluation., Use persuasive communication skills to explain legal services, address client concerns, and convert leads into signed clients through...
Collections Specialist
Executed collection efforts through cold calling, employing persuasive communication skills to engage with clients and recover outstanding payments efficiently., Managed inbound payments, processing transactions accurately and promptly while providing exceptional service to clients., Served as a...
Compliance/ Data analyst agent
Verified and meticulously managed data from patients participating in COVID-19 vaccination campaigns, ensuring accuracy and compliance with regulatory standards., Coordinated the collection and verification of crucial data for vaccination events, orchestrating seamless operations and contributing...
Vaccination Data Coordinator
Customer Service / Tech Support Agent
Provided outstanding customer service and technical support to clients, resolving inquiries and issues promptly and effectively to ensure a positive experience., Leveraged expertise in troubleshooting and problem-solving to address technical issues and assist customers in navigating software or...