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Customer Service Operations Supervisor
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Competencies
Experienced in planning, executing, and closing projects with a focus on technology solutions.
Applied Scrum and Kanban frameworks to streamline project workflows and enhance team collaboration.
Maintained effective communication with clients to align project expectations and deliverables.
Supervised and motivated diverse teams to achieve project goals and foster professional development.
Education
Summary
Detail-oriented project manager with over a decade of leading software development initiatives and managing cross-functional teams.
Key Achievements
- Led multiple large-scale software development projects from initiation to delivery.
- Managed cross-functional teams to ensure project milestones and deadlines were met.
- Improved project workflows resulting in a 20% increase in team productivity.
Experience
Customer Service Operations Supervisor
Compliance with KPI's, Daily administrative tasks, Time management, Personnel management
Customer Service Operational Support
Creation of quantitative and qualitative strategies through the SMART model, Rational and creative problem solving process for business lines of customer service calls and chats, Developing high performance teams with experience providing coaching.
Customer Service Representative
Telephone support for digital login problems, Guided online profile processes for exalted clients, Generated an efficient interaction flow with constant performance.