Rodrigo - Data Analyst with 3+ years in Business Intelligence and Data Management

Used SQL for querying and managing relational databases to support reporting and analysis.

Created dashboards and visual reports using Tableau and Power BI to communicate insights effectively.

Utilized Excel for data cleaning, analysis, and reporting with advanced functions and macros.

Interpreted data to identify trends, inform decision-making, and support strategic planning.

Led team management and coordinated critical operational tasks., Managed escalations and ensured compliance through documentation review., Maintained operational excellence under tight deadlines, Provided front-line customer service, making informed decisions to ensure positive interactions with both clients and co.workers, while maintaining a high standard of support and communication., Monitored metrics compliance, including response times and customer satisfaction., Analyzed performance, offering coaching and feedback to improve efficiency

Assisted travel agencies with inquiries and operational support., Resolved complex travel-related issues, ensuring high customer satisfaction., Facilitated communication between stakeholders for smooth service processes.

Resolved issues related to missing or misrouted packages by liaising with warehouses and clients., Handled both inbound and outbound calls to support accurate and timely package tracking., Maintained high customer satisfaction by delivering prompt updates and effective resolutions.