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Rodrigo
Trade Customer Service Specialist
Contato
Competências
Used SQL for querying and managing relational databases to support reporting and analysis.
Created dashboards and visual reports using Tableau and Power BI to communicate insights effectively.
Utilized Excel for data cleaning, analysis, and reporting with advanced functions and macros.
Interpreted data to identify trends, inform decision-making, and support strategic planning.
Managed large datasets to ensure data integrity, accuracy, and timely availability for reporting.
Formação acadêmica
Resumo
Experienced data analyst specializing in data visualization, reporting, and process automation within the business intelligence domain.
Principais conquistas
- Developed and maintained complex dashboards to monitor key performance metrics.
- Automated data reporting processes, reducing report generation time by 30%.
- Collaborated with cross-functional teams to define data requirements and improve data accuracy.
Experiência
Supervisor Service dpt.
Led team management and coordinated critical operational tasks., Managed escalations and ensured compliance through documentation review., Maintained operational excellence under tight deadlines, Provided front-line customer service, making informed decisions to ensure positive interactions with both clients and co.workers, while maintaining a high standard of support and communication., Monitored metrics compliance, including response times and customer satisfaction., Analyzed performance, offering coaching and feedback to improve efficiency
Trade Customer Service Specialist
Assisted travel agencies with inquiries and operational support., Resolved complex travel-related issues, ensuring high customer satisfaction., Facilitated communication between stakeholders for smooth service processes.
Customer Service Representative – Front Line Support
Resolved issues related to missing or misrouted packages by liaising with warehouses and clients., Handled both inbound and outbound calls to support accurate and timely package tracking., Maintained high customer satisfaction by delivering prompt updates and effective resolutions.