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Rogelio
Technical Support Specialist with 7+ years in customer service and IT
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Competencies
Managed remote technical support, troubleshooting, and issue resolution for diverse clients.
Handled inbound and outbound calls, email support, and customer relations in multiple roles.
Provided technical support for network infrastructure, solar power systems, and electric grids.
Delivered bilingual customer service and technical support in Spanish and English.
Utilized dispatch software to create reports, assign on-site technicians, and improve communication.
Education
Languages
Summary
Experienced bilingual technical support agent with over 7 years in customer service, IT, and network infrastructure. Skilled in troubleshooting, dispatch management, and providing bilingual assistance.
Key Achievements
- Provided remote technical support resolving complex client system issues
- Handled high severity tickets, ensuring timely issue resolution
- Offered bilingual customer care across multiple companies and domains
Experience
Part time Bilingual CSR Agent
Inbound calls from Avis and Budget car rental customers.
Bilingual
Outbound calls to hotels regarding AAA members bookings (customer service), Responding emails to AAA members taking care of possible booking issues.
Bilingual
Technical Support. Inbound calls Via sat customer service.
Remote technical support & help desk
Resolve complex issues on clients systems, Trained to create and handle high severity tickets.