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Rogelio
Bilingual Call Center & AI Operator with 10+ years experience
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Competencies
Engaged in active listening to accurately capture and interpret client needs in call center and interpreting roles.
Provided bilingual communication and interpretation services for diverse clients and contexts.
Analyzed data related to reimbursements, quality audits, and call center operations.
Controlled AI voice functionalities and managed speech synthesis during AI operator tasks.
Resolved issues related to data processing, client accounts, and quality control.
Education
Languages
Summary
Experienced bilingual professional with a strong background in call center services, data analysis, and AI voice control, seeking opportunities in dispatch or related roles.
Key Achievements
- Gained diverse experience across call center roles including collections, customer service, and AI operations.
- Provided bilingual interpretation and communication in English and Spanish.
- Developed skills in data analysis, quality auditing, and problem resolution.
Experience
Agente de Call Center/Intérprete Bilingüe
Fluidez en la comunicación, paciente y empático en idioma inglés y español., Escucha activa., Captura de información para propósitos de cobranza por el servicio.
CSX AI Operator
Escuchar activamente., Habilidad para controlar voz de IA del texto al habla., Habilidades de tecleo veloz., Capaz de proveer habilidades de liderazgo en reuniones de grupo por video., Capaz de trabajar a tiempo tareas programadas.
Data Entry, procesador y analista, auditor de Calidad de QAR y Scanning, y Asistente administrativo
Análisis y procesamiento de datos en reembolsos con diversos tipos de clientes., Resolución de problemas (análisis, síntesis, creatividad), Elaboración de informes de calidad y progreso.