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Román
IT support/L&D Specialist with 5 years of diverse call center experience
Video resume
IT support/L&D Specialist
Most of my experiencia with call centers has been dedicated to training others. Having said that I have also worked with different customer experience áreas, such as Loss Drafts, and as a Virtual Medical Assistant. I have no trouble learning new conceptos, and helping others understand said concepts. I am quite adept at finding the necessary info in the SOP. I like to be part of a team that is able to comunícate clearly and support each other. I like to solve and help the customer.
Contact
Tijuana, Baja California, Mexico
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided support and solutions to customers, ensuring clear communication and customer satisfaction.
Training & DevelopmentIntermediate
Enabled new team members to understand SOPs and operational procedures effectively.
Technical SupportIntermediate
Assisted clients with technical issues and offered solutions in call center environments.
Communication SkillsAdvanced
Facilitated clear and effective communication within teams and with customers to resolve issues efficiently.
Process DocumentationIntermediate
Utilized SOPs to obtain necessary information and guide support activities.
Summary
Call center specialist with 5 years' experience in customer support, training, and technical assistance across diverse domains, committed to continuous learning and team collaboration.
Key Achievements
- Gained extensive experience across multiple call center domains including Loss Drafts and Virtual Medical Assistance
- Developed ability to quickly learn and communicate complex concepts, supporting team training and customer understanding
- Contributed to effective teamwork through clear communication and proactive support in customer service environments
Skills
Customer ServiceTraining & DevelopmentTechnical SupportCommunication SkillsProcess Documentation
Published on CazVid - Jul 3, 2025