Demonstrated experience with Medical and general interpretation (English-Spanish).
Demonstrated experience with Medical terminology knowledge.
Demonstrated experience with Professional ethics and confidentiality.
Demonstrated experience with Effective communication and active listening.
Demonstrated experience with Conflict resolution and empathy.
TTEC
Customer service for a psychological services company., Provided empathetic support and basic guidance on sensitive topics., Maintained confidentiality and handled personal information with care.
AMN Healthcare Services
Real-time translation during medical consultations., Handled medical terminology and clinical protocols with precision.
Kelly Services
Supported clients in various administrative and technical contexts.
Alorica - Teleperformance
Resolved customer issues and ensured satisfaction and retention.
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