Experienced in resolving customer inquiries, technical issues, and content moderation, with roles spanning various companies and domains.
Provided support and resolution for customer inquiries and issues across multiple companies.
Provided coaching and floor support to team members to enhance service quality at Walmar[link hidden].
Solved technical and network issues for customers, ensuring smooth service delivery.
Maintained platform integrity by censoring inappropriate content and chat.
Walmar[link hidden]
Solve inquiries and issues related with purchases made online by the customer., Gained a role as SME providing floor support and giving out coachings for my team.
Allied Global
Solve inquiries and technical issues regarding customer’s network and signal as well as services and retention.
Conduent
Deal with high pressure inconveniences regarding boarding, billing, service, activities, special requests, fight tickets and legal paperwork.
Telus
Keep maintaining the platform a family friendly place due to its kid friendly environment censoring inappropriate content and in game chat.
IntouchCX
Physiotherapy Mayor
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Mediated disputes between guests and hosts, ensuring security and satisfaction.
Mediate interactions of discontent between guests and hosts regarding reservations and cleanliness in the properties, support in case of cancellations and security in case of host or guest emergencies that could threaten their integrity.
