Rosaura - Customer Service Agent with 3+ years of client communication and process management

Cartago, Cartago Province, Costa Ricaen

Resolved customer contacts efficiently using company tools and soft skills at Amazon Support Services.

Participated in training new agents and mentoring underperformers to enhance team performance.

Published on CazVid

Summary

Dedicated customer service professional with extensive experience in client support, team training, and process coordination across the real estate and e-commerce domains.

Key Achievements

Managed correspondence, organized property information, and coordinated meetings to ensure effective workflow.

Skills

Customer ServiceExpert

Provides effective support to customers through multiple communication channels and manages client relations.

Communication & Soft SkillsAdvanced

Utilizes active listening, empathy, and clear communication to handle inquiries and resolve conflicts.

Data ManagementIntermediate

Organizes, updates, and maintains databases and property information accurately.

Team CoordinationIntermediate

Schedules and manages team meetings and client appointments ensuring smooth operations.

Payment Processing

Experience

Agente de Servicio al Cliente

Amazon Support Services Costa Rica SRL

2018 - 2025

Resolver contactos de clientes por medio de los diferentes medios de consulta disponibles de una manera pronta y eficiente, utilizando las herramientas dadas por la compañía, así como la aplicación de habilidades blandas., Participación en proyectos como entrenamiento de nuevos agentes y mentoria...