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Rosaura
Agente de Servicio al Cliente
Contato
Competências
Provides effective support to customers through multiple communication channels and manages client relations.
Utilizes active listening, empathy, and clear communication to handle inquiries and resolve conflicts.
Organizes, updates, and maintains databases and property information accurately.
Schedules and manages team meetings and client appointments ensuring smooth operations.
Handles billing and collection processes via phone and email efficiently.
Formação acadêmica
Resumo
Dedicated customer service professional with extensive experience in client support, team training, and process coordination across the real estate and e-commerce domains.
Principais conquistas
- Resolved customer contacts efficiently using company tools and soft skills at Amazon Support Services.
- Participated in training new agents and mentoring underperformers to enhance team performance.
- Managed correspondence, organized property information, and coordinated meetings to ensure effective workflow.
Experiência
Agente de Servicio al Cliente
Resolver contactos de clientes por medio de los diferentes medios de consulta disponibles de una manera pronta y eficiente, utilizando las herramientas dadas por la compañía, así como la aplicación de habilidades blandas., Participación en proyectos como entrenamiento de nuevos agentes y mentoria...