Ruben - Call Center Customer Service Specialist with 2+ years in B2C support

Guate, Guatemala, GuatemalaRemoteen

Handled frustrated customers effectively, maintaining patience and professionalism

Gained experience managing calls in English with diverse customer demographics

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced in handling challenging customer interactions via call center, with strong communication skills in English.

Applied strong communication skills to resolve customer concerns and improve satisfaction

Customer ServiceAdvanced

Provided support to customers, resolving issues while maintaining positive interactions.

Communication SkillsAdvanced

Effectively communicated with customers, especially in high-pressure situations involving frustrated clients.

Patience and EmpathyIntermediate

Demonstrated patience and understanding when dealing with difficult customer interactions.

Bilingual SupportIntermediate

Handled calls in English, facilitating communication with English-speaking customers.