Rubén - Customer Service & Virtual Assistance professional with 14 years of experience

Managua, Managua, NicaraguaRemoteen

Accumulated 14 years of diverse roles in call center, customer care, QA, and management.

Developed expertise in remote customer service and virtual assistance.

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced call center professional specializing in customer care, virtual assistance, QA, and team management with 14 years of industry experience.

Held multiple roles demonstrating role progression from customer care to management.

Customer CareExpert

Provided comprehensive customer support in the call center industry, ensuring client satisfaction.

Virtual AssistanceAdvanced

Performed remote administrative tasks and support services for clients.

Quality AssuranceIntermediate

Ensured service quality standards through monitoring and feedback in previous QA roles.

Team ManagementIntermediate

Managed team operations and workflows within the call center environment.

Communication SkillsExpert