Experienced customer service professional with over a decade of expertise in call centers and contact centers, skilled in quality assurance, training, and team supervision.
Delivered high-quality support and assistance in call center environments, ensuring customer satisfaction.
Monitored and evaluated calls to maintain service standards and improve team performance.
Provided training to new staff and ongoing coaching to team members to enhance customer interaction skills.
Managed contact center teams, overseeing daily operations and facilitating effective communication.
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