This is my profileContact via CazVid
Rudy
Customer Service Expert with 12+ years in call centers and contact centers
Video resume
Customer service Expert
I have been 12+ years in the Customer service industry, including staff positions like Quality Assurance, Trainer, and Supervisor
Contact
Guatemala City, Guatemala, Guatemala
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Delivered high-quality support and assistance in call center environments, ensuring customer satisfaction.
Quality AssuranceIntermediate
Monitored and evaluated calls to maintain service standards and improve team performance.
Training & DevelopmentIntermediate
Provided training to new staff and ongoing coaching to team members to enhance customer interaction skills.
Supervision & Team ManagementIntermediate
Managed contact center teams, overseeing daily operations and facilitating effective communication.
Summary
Experienced customer service professional with over a decade of expertise in call centers and contact centers, skilled in quality assurance, training, and team supervision.
Key Achievements
- Accumulated over 12 years of experience in customer service, including roles as Quality Assurance, Trainer, and Supervisor
- Gained extensive experience working in call centers and contact centers across Guatemala
- Demonstrated ability to bring knowledge and expertise to customer service roles, positioning as a valuable team asset
Skills
Customer ServiceQuality AssuranceTraining & DevelopmentSupervision & Team Management
Published on CazVid - Jul 3, 2025