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Aspiring Software Developer with hands-on experience in web development and technical support
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Competencies
Proficient in building web applications using Flask, HTML, CSS, and basic Angular fundamentals.
Experienced in troubleshooting, incident management, and user assistance in technical environments.
Skilled in SQL and PL/SQL for data handling, updates, and system documentation.
Effective in managing operations, client communication, and process documentation in operational roles.
Knowledgeable in Python, JavaScript, and C# for software development and scripting tasks.
Education
Languages
Summary
Detail-oriented professional with hands-on experience in software development, technical support, and operational coordination. Adept at creating web applications, managing incidents, and supporting client needs. Eager to leverage technical skills and problem-solving abilities to contribute to innovative projects.
Key Achievements
- Developed a Flask-based vehicle control system, automating entry management and reducing manual registration
- Provided technical support and incident resolution, improving user satisfaction at Clínica Juan N Corpas
- Coordinated technical cases and managed service incidents effectively during internship at IFX Networks
- Streamlined logistics operations and client communication in a fast-paced operational role
Experience
Pasantía
Desarrollé un sistema web en Flask para control vehicular, reduciendo el registro manual y mejorando el control de entradas y salidas mediante autenticación de usuarios y almacenamiento automatizado en Excel.
Aprendiz de Sistemas
Soporte técnico a usuarios internos y registro de casos en sistemas.. Coordinación con técnicos para resolución de incidentes.. Seguimiento a requerimientos y atención eficiente a solicitudes.
Asesor de Cobranza
Gestión de contacto telefónico con clientes.. Resolución de conflictos, negociación y seguimiento a compromisos de pago.. Actualización de bases de datos y documentación clara de procesos.
Practicante
Coordinación de casos técnicos con ingenieros.. Entrega y seguimiento de incidentes de servicio.. Atención a clientes, documentación de casos y control de solicitudes.
Agente de Operaciones
Coordinación logística de pedidos y contacto con clientes.. Seguimiento de entregas y verificación en plataformas.