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Sairy
Customer Service & Tech Support with Bilingual Expertise in Call Handling
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Competencies
Fluent in English and Spanish, facilitating effective bilingual communication in diverse settings.
Delivered high CSAT and QA scores, managing customer interactions across multiple platforms.
Proficient with CRMs like Salesforce, Amazon CRM, Wix, and VoIP systems such as Five9 and Genesys.
Skilled in managing difficult customers and resolving issues effectively to ensure satisfaction.
Demonstrated reliability, self-motivation, and organization in remote support and support roles.
Education
Languages
Summary
Dedicated bilingual professional with extensive experience in customer service, technical support, and real-time interpretation across diverse industries, including health, finance, and retail.
Key Achievements
- Managed up to 70 calls daily providing real-time interpretation in high-demand environments.
- Supported dealership employees by resolving software issues through support calls and emails.
- Provided bilingual tech support and assistance during peak tax season for internal staff and insurance members.
Experience
CERTIFIED INTERPRETER & TRANSLATOR
Handled up to 70 business, medical, financial, and social service calls per day, providing accurate real-time interpretation via phone and video in high-demand environments.
Tech Support Representative and Process Administrator
Supported CDK dealership employees by handling up to 25 daily support calls and 10 emails, resolving software-related issues and managing escalations efficiently.
Outbound Lead Generation Specialist
Handled dual calls efficiently for various charities.