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Samuel Cotino Adame's avatar
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Samuel Cotino Adame

Monterrey, Nuevo León, Mexico

Bilingual Call Center Professional with 5+ years in customer support and sales

  • Progressed from Call Center Agent to Supervisor, demonstrating growth in leadership and responsibilities
  • Supported app users and drivers across multiple support channels, handling complex inquiries and resolving issues
  • Made sales and upsells, demonstrating ability to identify customer needs and promote services
Customer Support
Advanced
Provided support to app users, drivers, and customers via chat and phone, addressing technical and billing issues.
Sales and Up-selling
Intermediate
Conducted sales calls, identified customer needs, and promoted products or upgrades effectively.
Leadership and Team Supervision
Intermediate
Supervised call center teams, set goals, organized workflow, and provided feedback to ensure performance.
Communication Skills
Expert
Fluent bilingual communication in both spoken and written forms, including technical and general support.
Training and Coaching
Intermediate
Experienced in organizing workflow and providing constructive coaching to team members.

Languages

English
Bilingual
See Full Skillset on CazVid
December 2021 - November 2023
Call Center agent (bilingual) (Home office)
Conduent Mexico
Work for the app Instacart, giving support by chat, until 3 open chats at the time., Giving support to the shoppers about issues with the app, solving the needs that they have with their customers, Explaining payments methods, resolutions with doubts and concerns
March 2021 - September 2021
Call Center agent (bilingual) (on site)
Teletracnavman
Receive calls from drivers and give support to them and app that we had, Make sales to the customer and upgrades to the app
May 2019 - January 2021
Call Center Supervisor (Bilingual) (Home Office)
The Results Companies
Setting goals for performance and deadlines in ways of the company needs, Organize workflow and ensure employees understand their duties and task, Monitoring employee productivity and providing constructive feedback and couching
February 2018 - May 2019
Call center agent (Bilingual) (Last months Home Office)
Sitel Mexico, S.A. De C.V.
Customer service, Billing, Take calls for customers and give them assistance about their channel line up., Tech support
June 2017 - January 2018
Call center agent (Sales)
Global Telesourcing
Sales, Create the need for the customer
January 2018 - November 2020
English Teacher
We do English school
Writing, Speaking, Reading, Grammar, Listening
September 2015 - December 2018
Call center agent (Billingual)
Teleperformance Near Shore North
Tech Support, Billing, Customer service, Sales, Collection, Trainner
View Complete Work History
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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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