Experienced in providing technical support, customer service, and sales across diverse call center environments. Skilled in team supervision, training, and delivering high-quality client interactions.
Provided support to app users, drivers, and customers via chat and phone, addressing technical and billing issues.
Conducted sales calls, identified customer needs, and promoted products or upgrades effectively.
Supervised call center teams, set goals, organized workflow, and provided feedback to ensure performance.
Fluent bilingual communication in both spoken and written forms, including technical and general support.
Conduent Mexico
Work for the app Instacart, giving support by chat, until 3 open chats at the time., Giving support to the shoppers about issues with the app, solving the needs that they have with their customers, Explaining payments methods, resolutions with doubts and concerns
Teletracnavman
Receive calls from drivers and give support to them and app that we had, Make sales to the customer and upgrades to the app
The Results Companies
Setting goals for performance and deadlines in ways of the company needs, Organize workflow and ensure employees understand their duties and task, Monitoring employee productivity and providing constructive feedback and couching
Sitel Mexico, S.A. De C.V.
Customer service, Billing, Take calls for customers and give them assistance about their channel line up., Tech support
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