This is my profileContact via CazVidSamuel
Bilingual Call Center Professional with 5+ years in customer support and sales
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Competencies
Provided support to app users, drivers, and customers via chat and phone, addressing technical and billing issues.
Conducted sales calls, identified customer needs, and promoted products or upgrades effectively.
Supervised call center teams, set goals, organized workflow, and provided feedback to ensure performance.
Fluent bilingual communication in both spoken and written forms, including technical and general support.
Experienced in organizing workflow and providing constructive coaching to team members.
Languages
Summary
Experienced in providing technical support, customer service, and sales across diverse call center environments. Skilled in team supervision, training, and delivering high-quality client interactions.
Key Achievements
- Progressed from Call Center Agent to Supervisor, demonstrating growth in leadership and responsibilities
- Supported app users and drivers across multiple support channels, handling complex inquiries and resolving issues
- Made sales and upsells, demonstrating ability to identify customer needs and promote services
Experience
Call Center agent (bilingual) (Home office)
Work for the app Instacart, giving support by chat, until 3 open chats at the time., Giving support to the shoppers about issues with the app, solving the needs that they have with their customers, Explaining payments methods, resolutions with doubts and concerns
Call Center agent (bilingual) (on site)
Receive calls from drivers and give support to them and app that we had, Make sales to the customer and upgrades to the app
Call Center Supervisor (Bilingual) (Home Office)
Setting goals for performance and deadlines in ways of the company needs, Organize workflow and ensure employees understand their duties and task, Monitoring employee productivity and providing constructive feedback and couching
Call center agent (Bilingual) (Last months Home Office)
Customer service, Billing, Take calls for customers and give them assistance about their channel line up., Tech support
Call center agent (Sales)
Sales, Create the need for the customer
English Teacher
Writing, Speaking, Reading, Grammar, Listening
Call center agent (Billingual)
Tech Support, Billing, Customer service, Sales, Collection, Trainner