This is my profileContact via CazVidSamuel
Customer Service Specialist with 4+ years in client support and sales
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Competencies
Provided support and assistance to customers across call centers and remote environments.
Communicated effectively with customers in bilingual call center and customer support roles.
Prepared sales budgets and managed customer accounts to facilitate sales and customer satisfaction.
Adapted to remote customer service positions, maintaining focus and motivation.
Education
Languages
Summary
Dedicated customer service professional with over 4 years of experience in call centers, remote support, and sales roles, skilled in bilingual communication and client relationship management.
Key Achievements
- Handled diverse customer inquiries across multiple roles, demonstrating adaptability and communication skills.
- Assisted with order processing, payments, and query resolution, ensuring a professional customer experience.
- Prepared budgets, understood product characteristics, and customized sales approaches to meet customer needs.
Experience
Customer Service Representative
Answer phone calls and make phone calls, Help customers to complete orders, Take payment for orders, Take orders by phone for different products, Deliver a pleasant, professional and efficient experience
Bilingual Call Center Agent
Assist customers with a variety of problems, Deliver a pleasant, professional and efficient experience, Be attentive at all times due to bilingual nature of the position
Customer Service Representative
Take on several different accounts based on company needs, Adapt to remote position, Stay focused and motivated regardless of hours
Real Estate Agent
Preparation of budgets for sales to frequent customers, Communication with customers to understand their purchasing needs, Study of the characteristics of products and services to be marketed
Sales Agent in Tourism Agency
Be confident and informative, Prepare for the unexpected, Adjust to customers' needs