Dedicated to delivering excellent customer experiences with extensive background in hospitality, retail, and pet care industries, equipped with skills in team coordination, content management, and operational performance review.
Provided assistance via calls, emails, and chats for US, Canadian, and local clients, resolving inquiries and complaints.
Supervised, trained, and scheduled staff at Acu Li Vet, Pet Store, and Front Desk roles.
Handled reservations, cancellations, and order processing for travel and accommodations.
Reviewed financial statements and performance data to assess productivity in veterinary and pet store settings.
Acu Li Vet
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement., Direct and coordinate activities of businesses concerned with the pricing, sales, or distribution of products., Manage staff assigning specific duties., Determine...
American Airlines Inc. Sucursal del Perú
Answer incoming calls, to assist the customers in reaching satisfactory solutions to their travel issues., Provide accurate information about products, services, and memberships., Create new reservations, change, or cancel the itineraries and sell memberships., Keep records of customer...
Teleperformance Perú S.A.C
Service US and Canadian customers., Answer incoming calls, chats, or e-mails to assist the customers in reaching satisfactory solutions to their order’s issues in the US and Canadian markets., Provide accurate information about products, services, and memberships., Take orders, cancel accounts or...
Acu Li Pet Store
Hospitality and Tourism Management
High School Diploma
Advanced English Language
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Directed content creation and web page editing to support marketing efforts at Acu Li Vet and Pet Store.
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