This is my profileContact via CazVidSandra
Customer Service Specialist with 8+ years in hospitality and sales
Contact
Competencies
Provided assistance via calls, emails, and chats for US, Canadian, and local clients, resolving inquiries and complaints.
Supervised, trained, and scheduled staff at Acu Li Vet, Pet Store, and Front Desk roles.
Handled reservations, cancellations, and order processing for travel and accommodations.
Reviewed financial statements and performance data to assess productivity in veterinary and pet store settings.
Directed content creation and web page editing to support marketing efforts at Acu Li Vet and Pet Store.
Education
Languages
Summary
Dedicated to delivering excellent customer experiences with extensive background in hospitality, retail, and pet care industries, equipped with skills in team coordination, content management, and operational performance review.
Key Achievements
- Managed staff and directed social media content for Acu Li Vet and Acu Li Pet Store.
- Handled customer inquiries, reservations, and issue resolution across multiple client markets in hospitality and travel.
- Reviewed financial and performance data to measure productivity and goal achievement in pet store management.
Experience
Executive Director
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement., Direct and coordinate activities of businesses concerned with the pricing, sales, or distribution of products., Manage staff assigning specific duties., Determine...
Sales Representative
Answer incoming calls, to assist the customers in reaching satisfactory solutions to their travel issues., Provide accurate information about products, services, and memberships., Create new reservations, change, or cancel the itineraries and sell memberships., Keep records of customer...
Customer Service Agent (USA-Canada Market)
Service US and Canadian customers., Answer incoming calls, chats, or e-mails to assist the customers in reaching satisfactory solutions to their order’s issues in the US and Canadian markets., Provide accurate information about products, services, and memberships., Take orders, cancel accounts or...
Pet Experience Manager
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement., Coordinate activities of businesses concerned with the pricing, sales, or distribution of products., Manage staff assigning specific duties., Determine staffing...
Front Desk Chief
Greet, register, and assign departments to guests of Airbnb., Verify customers' credit and establish how the customer will pay for the accommodation., Contact housekeeping or maintenance staff when guests report problems., Make and confirm reservations., Keep records of departments...