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Customer Service & Administrative Professional with 10+ years of diverse experience
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Competencies
Provided bilingual support, troubleshooting, and client assistance in both English and Spanish across various roles.
Performed transaction posting, balancing, and account verification at Nissan Canada using mainframe and SAP systems.
Managed employee retention strategies, job descriptions, and payroll processing at staffing agency.
Organized events, created news content, and conducted workshops and community outreach at City Hall.
Utilized Microsoft Office and internet tools for documentation, communication, and process improvements in multiple roles.
Education
Languages
Summary
Experienced professional with a strong background in customer service, finance, HR, and event support, fluent in English and Spanish.
Key Achievements
- Handled complex account discrepancies and facilitated resolution at Nissan Canada, ensuring transaction accuracy and supporting financial audits.
- Developed and implemented HR strategies at Number 1 Staffing Solutions that improved employee retention and streamlined payroll processes.
- Bilingual customer service with experience troubleshooting issues, processing transactions, and enhancing client satisfaction at CDI Computer Dealers Inc.
Experience
Transaction Processing Representative
Utilize Shaw, Lemans, and AFS mainframe systems for identification of customer checks and for researching account problems., Post a variety of monetary and non-monetary transactions to customer accounts by the established deadline., Balance and reconcile daily balancing to ensure accuracy and completeness., Secure necessary documents, reviews and monitors accounts for proper documentation and appropriate authority levels to ensure proper processing., Investigate and resolve various account discrepancies such as missing or incorrect posting of customer checks., Process complex entries such as multi-day transactions for correction of customer accounts., Work various exception reports to update or correct customer accounts., Reconcile outstanding items appearing on a weekly balance and control report and utilizes SAP for investigation., Communicate with internal departments and external parties such as banks, lockbox providers, Nissan dealers and customers to process exception items, and accounts payable function for dealers, customers and external vendors., Provide process improvements and assist with interim and year-end financial statement audit., Involve in special projects and user acceptance testing., Other duties and responsibilities as assigned.
HR Representative
Generate strategies to retain employees., Help employees to improve current job performance and reach career goals., Require time sheets from the clients., Prescreen people and choose the correct candidate., Update the information of the open positions in the different platforms., Prepare payroll for the companies., Collect time sheet from the clients., Prepare companies invoices for accounting department., Process customer payments, prepare bank deposits and post to accounting system., Review the annual increases and do the feedback to companies and employees., Create job descriptions and improve the HR process., Respond to client’s emails and requests for information or workers., Other duties and responsibilities as assigned.
Customer Service Representative
Customer service both in English and Spanish., Take payments from customers., Troubleshoot any issues happening with purchases., Use salesforce system., Inbound call center., Assist clients with the purchase.
Communicator and Public Relations
Organizing events and meetings., Creation of informative news for radio and newspaper., Visit vulnerable people., Workshops and conference about the different projects.