This is my profileContact via CazVidSantiago
Customer Service & Operations Professional with 7+ years experience
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Competencies
Proven ability to deliver exceptional customer experiences and manage client relationships effectively.
Skilled in overseeing daily operations, staff management, and ensuring compliance with standards.
Strong active listening skills facilitating clear communication and problem resolution.
Capable of diagnosing and resolving common IT issues to support operational needs.
Education
Summary
Dedicated professional with over 7 years in customer service, operations, and management roles across diverse industries. Skilled in team leadership, active listening, and problem-solving, with a strong focus on compliance and client satisfaction.
Key Achievements
- Managed daily operations and staff at Teleperformance, ensuring compliance and exceptional customer service.
- Led store management at Heineken de Mexico, boosting sales and operational efficiency.
- Developed strong active listening and problem-solving skills through diverse roles.
Experience
Phone Agent
overseeing daily operations. managing staff. ensuring compliance. interpreting privacy norms. providing exceptional customer service