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Customer Support & Sales professional with 10+ years in telecom, legal, and healthcare
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Competencies
Handled inbound customer inquiries and support in telecom industry.
Engaged in upselling and promoting memberships during customer interactions.
Managed client projects, analyzed needs, and developed tailored solutions.
Worked closely with legal professionals to manage cases and client support.
Developed digital marketing initiatives and advertisement strategies.
Education
Languages
Summary
Experienced professional with a strong background in customer service, sales, legal case management, and digital marketing across telecom, legal, and healthcare sectors.
Key Achievements
- Provided comprehensive inbound sales and customer service for telecom clients at Cncentrix - Centerfield.
- Led client needs analysis and developed digital marketing solutions as a Marketing Manager at Gumercrafts.
- Supported legal cases and managed client cases to ensure legal and medical support in a legal department.
Experience
Customer Support/Inbound Sales
Working for telecom companies as an inbound sales and customer service representative, offering complete support while upselling or promoting new memberships.
Marketing Manager
As a project manager, my duties included analyzing each client's areas of need for help and offering the solution that best suited their requirements. from developing apps, websites, digital marketing initiatives, or advertisements.
Sales Manager
Cold calling, working closely with attorneys and plaintiffs, and managing cases to ensure that members receive the legal and medical support they require depending on each case's unique circumstances.
Medicare Advocate
For a duration of over two years, I was working directly with authorized benefit managers as a Medicare Advocate, assisting members with enrollment coverage and ensuring they have the best plan to meet all of their medical needs.