Santiago - Customer Support Specialist at Fedlsa Hostels Group SAS

Medellín, Antioquia, Colombiaen

Provided bilingual customer support, enhancing guest satisfaction in a fast-paced hospitality environment.

Managed reservations and coordinated schedules, ensuring seamless guest experiences.

Published on CazVid

Summary

Dedicated support specialist with experience in hospitality and client service, adept at managing reservations, resolving inquiries, and ensuring guest satisfaction. Skilled in communication, organization, and problem-solving in bilingual settings.

Key Achievements

Resolved client inquiries and issues promptly, maintaining high service standards.
Supported team efforts in high-demand settings, improving overall customer satisfaction.

Skills

Customer ServiceAdvanced

Skilled in addressing customer needs, resolving issues efficiently, and ensuring positive interactions.

CommunicationIntermediate

Effective in bilingual communication (Spanish and basic English), facilitating clear client interactions.

Organization & Task ManagementIntermediate

Proficient in managing reservations, schedules, and multitasking in dynamic environments.

Problem SolvingIntermediate

Capable of quickly identifying issues and implementing effective solutions in customer support scenarios.

Languages

Español

Experience

ASISTENTE VIRTUAL | CUSTOMER SUPPORT | CHAT & EMAIL SUPPORT

FEDELSA HOSTELS GROUP SAS

2023 - 2024

Atención al cliente presencial y digital. Gestión de reservas y coordinación de agenda. Respuesta a consultas de clientes (español e inglés básico). Resolución de problemas y solicitudes de huéspedes. Manejo de información y seguimiento de clientes

Afro Bar Cartagena

Atención directa a clientes en entornos de alta demanda. Comunicación efectiva y resolución de solicitudes. Trabajo en equipo y manejo de múltiples tareas. Enfoque en satisfacción del cliente