This is my profileContact via CazVidSantiago
Customer Support Specialist at Fedlsa Hostels Group SAS
Contact
Competencies
Skilled in addressing customer needs, resolving issues efficiently, and ensuring positive interactions.
Effective in bilingual communication (Spanish and basic English), facilitating clear client interactions.
Proficient in managing reservations, schedules, and multitasking in dynamic environments.
Capable of quickly identifying issues and implementing effective solutions in customer support scenarios.
Education
Languages
Summary
Dedicated support specialist with experience in hospitality and client service, adept at managing reservations, resolving inquiries, and ensuring guest satisfaction. Skilled in communication, organization, and problem-solving in bilingual settings.
Key Achievements
- Provided bilingual customer support, enhancing guest satisfaction in a fast-paced hospitality environment.
- Managed reservations and coordinated schedules, ensuring seamless guest experiences.
- Resolved client inquiries and issues promptly, maintaining high service standards.
- Supported team efforts in high-demand settings, improving overall customer satisfaction.
Experience
ASISTENTE VIRTUAL | CUSTOMER SUPPORT | CHAT & EMAIL SUPPORT
Atención al cliente presencial y digital. Gestión de reservas y coordinación de agenda. Respuesta a consultas de clientes (español e inglés básico). Resolución de problemas y solicitudes de huéspedes. Manejo de información y seguimiento de clientes
Atención directa a clientes en entornos de alta demanda. Comunicación efectiva y resolución de solicitudes. Trabajo en equipo y manejo de múltiples tareas. Enfoque en satisfacción del cliente