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Customer Service Specialist with bilingual communication and support expertise
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Competencies
Developed bilingual communication skills in customer service and clinical psychology contexts.
Managed multiple responsibilities including client support, workshops, and clinical documentation.
Utilized strong communication skills in customer interactions and psychological therapy sessions.
Provided assistance and support to clients across inbound and outbound contact channels.
Languages
Summary
Dedicated to providing high-quality customer support and mental health services with strong bilingual communication skills.
Key Achievements
- Handled a variety of client inquiries through multiple channels including chat, email, and calls at Teleperformance.
- Conducted psychological therapy sessions and mental health workshops in clinical psychology roles.
- Designed and implemented tailored intervention plans for clients in clinical psychology settings.
Experience
Customer Service Representative (C1 English Agent)
Assisted clients in English at a C1 level via chat, email outbound and inbound calls., Handled inquiries, complaints, and customer support cases., Developed bilingual communication skills in customer service environments.
Intern – Clinical Psychology
Conducted psychological therapy sessions in person and via telepsychology., Delivered mental health promotion and prevention workshops.
Volunteer – Clinical Psychology
Conducted individual psychotherapeutic processes., Prepared clinical records and attention reports., Designed and implemented intervention plans tailored to clients’ needs.
Intern – Educational Psychology
Planned and delivered workshops on personal, interpersonal, and academic skills., Provided support in enrollment processes, job placement, academic retention, and student counseling., Drafted management and session reports.