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Customer Service Specialist with 10+ years in logistics and tech support
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Competencies
Handled shipment tracking, load execution, and issue resolution across domestic and international shipments.
Provided technical and customer service support for logistics, tech devices, and online purchases, ensuring satisfaction.
Resolved security, automation, and device setup issues, supporting users across multiple regions.
Maintained effective communication with clients, drivers, and internal teams, and trained new staff for team development.
Addressed delivery delays, cargo issues, and system errors to ensure smooth operations and client satisfaction.
Education
Languages
Summary
Dedicated professional with over 10 years in logistics coordination, customer service, and technical support. Skilled in problem-solving, team collaboration, and process improvement, ensuring high satisfaction and efficient operations.
Key Achievements
- Managed inbound/outbound customer calls, ensuring accurate information and high satisfaction at Nexus Auto Transport.
- Oversaw successful load executions, optimized driver schedules, and maintained seamless logistics operations at Borges Logistics.
- Resolved complex technical issues for global users, improved system integrations, and trained new support staff at Teleperformance.
Experience
CUSTOMER SERVICE REPRESENTATIVE (LOGISTICS FOCUSED)
Handled inbound and outbound calls from customers and leads., Provided accurate pricing and shipment information for vehicle orders., Collected necessary details and booked orders efficiently in the CRM., Ensured smooth operations and high customer satisfaction through timely follow-ups.
OPERATIVE ASSISTANT
Oversaw successful execution of each load, ensuring timely and accurate deliveries., Maintained seamless communication between brokers and drivers to streamline operations., Resolved delivery issues efficiently to minimize delays and disruptions., Coordinated multiple drivers’ schedules and needs...
LOGISTICS COORDINATOR
Tracked ground shipments across the U.S., with occasional shipments to Canada and the Mexican border., Collected and organized necessary shipment paperwork., Resolved issues related to cargo movement efficiently., Trained new team members on logistics processes and SOPs.
LEGAL INTAKE SPECIALIST
Assisted potential clients by evaluating and categorizing cases, then routed them to the appropriate legal team., Collected and organized client and case documentation via phone and email, ensuring accuracy and completeness., Reviewed cases to ensure alignment with firm expertise and priorities.,...
PRE & POST ROUTE OPERATIONS COORDINATOR
Be the first point of contact for driver issues and internal team needs., Solve complex problems with a focus on detail to serve both driver partners and internal operations teams., Respond to email, review background checks, adjust payments and handle internal request tasks., Work with Veho...
ADVANCED TECHNICAL SUPPORT AND CUSTOMER SERVICE SPECIALIST
Resolved security and automation system issues for users across the U.S., Canada, and Alaska., Assisted with installation and setup of new devices, ensuring smooth system integration., Provided floor support and trained new hires to improve team performance.
CUSTOMER SERVICE REPRESENTATIVE
Assisted U.S. customers with online purchases of products and subscriptions., Managed product returns and replacements to ensure customer satisfaction.
CUSTOMER SERVICE REPRESENTATIVE
Assisted North American customers with bank transfers and tax-related inquiries., Handled inbound calls and direct chats, providing prompt support., Resolved customer issues efficiently, ensuring accuracy and satisfaction.