Santiago - Customer Loyalty Agent with experience handling customer complaints

Bogotá, Bogotá D.C., ColombiaRemoteen

Managed customer concerns and provided solutions such as discounts and new packages to retain clients

Handled back-to-back calls, demonstrating ability to manage high call volume

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced in handling customer complaints, providing support through discounts and package offers, and working closely with technical teams to resolve issues.

Video Resume

Key Achievements

Collaborated with technicians to resolve technical issues efficiently

Skills

Customer ServiceIntermediate

Provided support to customers, addressing complaints and offering solutions to improve satisfaction.

Problem SolvingIntermediate

Identified issues raised by customers and coordinated with technicians to resolve technical problems.

CommunicationIntermediate

Communicated effectively with frustrated customers to de-escalate situations and provide solutions.

MultitaskingIntermediate

Managed multiple customer interactions and coordinated with other departments during work shifts.

This is my profileContact Santiago