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Santiago
Logistics Coordinator with 3 years of experience in transportation and customer service
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Competencies
Managed and coordinated transportation and dispatch for logistics operations.
Handled customer inquiries, complaints, and provided solutions to ensure satisfaction.
Processed payments, managed overdue accounts, and negotiated repayment plans.
Investigated and resolved customer disputes related to transactions and service issues.
Handled documentation for logistics operations and ensured compliance with regulations.
Education
Languages
Summary
Dedicated logistics coordinator with 3+ years of experience in transportation, dispatch, and customer service roles. Skilled in managing shipments, resolving disputes, and improving operational efficiency.
Key Achievements
- Optimized transportation operations and managed shipment dispatch for DB Schenker USA Truck
- Resolved customer billing issues and managed collections at Energywell and Capital One
- Specialized in resolving customer disputes related to transactions, ensuring compliance at Chime
Experience
Coordinator Logistic and Driver Manager
Optimized transportation operations to ensure efficient and timely delivery of shipments., Coordinated and scheduled shipments, managing the dispatch of vehicles and drivers., Developed strategic transportation plans to minimize costs and maximize efficiency., Tracked and traced shipments to...
Customer Service Representative and Collections
Addressed customer inquiries and resolved billing issues to ensure high levels of customer satisfaction., Responded to customer questions and complaints, providing timely and effective solutions., Processed orders and service requests, ensuring accurate and efficient handling., Maintained detailed...
Collections Representative
Managed and resolved overdue accounts to ensure timely payments., Reached out to customers to discuss their payment situations and negotiate repayment plans., Offered solutions to help customers fulfill their financial commitments., Adeptly handled customer inquiries and disputes, providing...
Dispute Representative
Specialized in resolving customer disputes related to unauthorized transactions, service disruptions, and fee-related issues., Investigated and addressed discrepancies, ensuring accurate and timely resolutions., Contacted customers to gather necessary information and provide solutions to rectify...