Sean - Customer Service & Patient Care Coordinator with 5+ years of experience

Santo Domingo, Nacional, Dominican Republicen

Managed sensitive patient information in compliance with HIPAA laws at Trueshore.

Utilized empathetic communication to improve elderly client interactions.

Published on CazVid

Summary

Dedicated professional with over 5 years of experience in customer care, patient coordination, and debt management, specializing in empathetic communication and compliance.

Key Achievements

Handled multi-faceted roles including sales, customer service, translation, and debt collection at Teleperformance.

Skills

Microsoft OfficeAvanzado

Proficient in creating and managing documents, spreadsheets, and presentations used in daily operations.

Empathetic LanguageAvanzado

Applied empathetic communication to improve client interactions, especially with elderly clients.

HIPAA ComplianceIntermedio

Ensured the proper handling and processing of personal health information in a healthcare setting.

Customer Service & RetentionAvanzado

Managed customer relationships through outbound/inbound calls, sales, and retention strategies.

Time & Client Needs Management

Experience

Patient Care Coordinator

Trueshore

April 2024 - June 2025

Handling of personal information in accordance with HIPPA Law., Use of empathetic language with elderly clients., Precise and concise use and processing of information withing company tools., Skillful use of communication skills to accommodate elderly clients., Proper use of Availity for efficient...

Sales and Retention Agent / Customer Care Specialist for BPO Client

Teleperformance

JULY 2022 - April 2024

Worked as a multi-skilled agent for multiple Credit Card companies. Handled Customer Service, Sales, Translation, Collection and Retention., Skillfully and proactively got in contact with clients for proper and swift management of their debt., Properly managed time and client needs per outbound and...