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Customer Service & Patient Care Coordinator with 5+ years of experience
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Competencies
Proficient in creating and managing documents, spreadsheets, and presentations used in daily operations.
Applied empathetic communication to improve client interactions, especially with elderly clients.
Ensured the proper handling and processing of personal health information in a healthcare setting.
Managed customer relationships through outbound/inbound calls, sales, and retention strategies.
Effectively balanced multiple client interactions to exceed expectations and improve service delivery.
Education
Languages
Summary
Dedicated professional with over 5 years of experience in customer care, patient coordination, and debt management, specializing in empathetic communication and compliance.
Key Achievements
- Managed sensitive patient information in compliance with HIPAA laws at Trueshore.
- Utilized empathetic communication to improve elderly client interactions.
- Handled multi-faceted roles including sales, customer service, translation, and debt collection at Teleperformance.
Experience
Patient Care Coordinator
Handling of personal information in accordance with HIPPA Law., Use of empathetic language with elderly clients., Precise and concise use and processing of information withing company tools., Skillful use of communication skills to accommodate elderly clients., Proper use of Availity for efficient...
Sales and Retention Agent / Customer Care Specialist for BPO Client
Worked as a multi-skilled agent for multiple Credit Card companies. Handled Customer Service, Sales, Translation, Collection and Retention., Skillfully and proactively got in contact with clients for proper and swift management of their debt., Properly managed time and client needs per outbound and...