Experienced in managing customer inquiries, supporting logistics, and processing insurance policies with a focus on accuracy and client satisfaction.
Utilized CRM systems to manage customer interactions, improve service delivery, and support sales efforts.
Maintained organized documentation for insurance, logistics, and customer service processes to ensure accuracy and compliance.
Provided multichannel support, resolving issues, mediating disputes, and maintaining high client satisfaction levels.
Identified inefficiencies and improved workflows in insurance, logistics, and customer service operations.
Cisneros Insurance Agency
Processed policy audits, inspections, cancellations, and renewals while ensuring compliance with insurance regulations and carrier requirements, Managed renewal processing by gathering required documentation, preparing renewal packets, and securing timely client commitments, Handled time-sensitive...
ICPG (Intercontinental Processing Group)
Conducted cold calls to prospective clients using provided scripts, effectively explaining products/services and gauging interest., Built rapport with potential clients, addressing preliminary questions and identifying high-value leads.
CCC (Copyright Clearance Center)
Managed customer, rightsholder, and copyright permission inquiries via email and phone, ensuring timely and accurate responses., Processed and approved documentation for enrollment, maintaining compliance with company standards., Improved response times by 15% through efficient task prioritization...
Graduate Certificate
Graduate Certificate
Graduate Certificate
Graduate Certificate
Graduate Certificate
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