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Sebastian
Customer Service & Travel Agent with 5+ years in Travel & Hospitality
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Competencies
Provided exceptional customer support, handled inquiries, and managed client relationships.
Maintained positive interactions with clients, colleagues, and hotels via phone and email.
Confirmed and managed hotel reservations across multiple platforms with accuracy and efficiency.
Scheduled staff and managed records to optimize service quality and operational efficiency.
Led and coordinated team tasks within travel agencies to ensure smooth operations.
Education
Languages
Summary
Experienced travel and reservation agent with a focus on delivering excellent customer support and operational efficiency in the travel industry.
Key Achievements
- Handled hotel reservations and customer inquiries efficiently at multiple agencies.
- Developed skills in managing customer interactions and record keeping.
- Progressed through roles from Travel Agent to Reservation and Call Center Agent, demonstrating skill diversification and responsibility.
Experience
Travel Agent / Call Center - Commercial Advisor
Maintained a friendly, efficient, positive attitude towards customers, co-workers & clients., Carefully listened to and assessed clients' needs in order to create a match for their vacation plans., Answered incoming calls, greeted the callers, provided the required information, and took messages., Kept records of customer interactions or transactions, recording details of inquiries, complaints, as well as actions taken., Scheduled staff appropriately to business volume to provide maximum quality services at minimum expense.
Hotel Reservation Agent / Call Centre
Maintained a respectful, efficient and positive attitude towards hotels, colleagues and customers., Handled reservations in record time., Called hotels worldwide to confirm reservations., Managed emails and used the necessary platforms to develop my work.
Hotel Agent / HCN (hotel confirmation number)
Confirm and manage hotel reservations., Excellent customer service., Work under pressure and excellent work environment.