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Sebastian Calderon

Medellín, Antioquia, Colombia

Customer Service & Travel Specialist with 3+ years of diverse experience

  • Advised clients on travel bookings, increasing customer satisfaction by 15%
  • Streamlined billing processes, reducing resolution time by 20%
  • Handled high-end clientele inquiries, curated bespoke requests, and ensured service excellence
Customer Service
Advanced
Extensive experience in resolving customer issues, conflict resolution, and ensuring client satisfaction across multiple domains.
Billing & Payment Systems
Advanced
Proficient in processing billing operations, applying conflict de-escalation techniques, and resolving account disputes.
Travel Reservation Systems
Advanced
Skilled in managing international travel bookings, hotel reservations via Sabre GDS, and ensuring policy adherence.
Multilingual Communication
Intermediate
Experienced in communicating fluently in English and Spanish to serve diverse client needs.
Technical Proficiency
Intermediate
Capable of utilizing CRM software and other technical tools to enhance customer support and operational efficiency.

Languages

English
C1
Spanish
native
See Full Skillset on CazVid
October 2021 - November 2023
Virtual assistant-Billing expert-Travel advisor
IGT- SOLUTIONS
Advised clients on travel bookings, resulting in a 15% increase in customer satisfaction., Streamlined billing processes, reducing resolution time by 20%., Collaborated with cross-functional teams to meet and exceed performance goals.
December 2023 - March 2024
Billing Expert
NEARSOL
Processed billing operations for a US-based security firm, resolving customer inquiries with first-call resolution (FCR) standards., Applied conflict de-escalation techniques to address disputes and ensure accurate account resolutions.
April 2024 - March 2025
Travel Advisor- International Reservations Agent
SABRE
Specialized in luxury hotel reservations via Sabre GDS, ensuring precise billing and policy adherence., Addressed high-end clientele inquiries, curated bespoke requests, and resolved payment/billing issues to uphold service excellence benchmarks., Delivered refined customer experiences by coordinating exclusive amenities and seamless stays for VIP travelers.
View Complete Work History
🎓
Universidad Nacional
Technical bachelor's degree
Completed 2024
See Education & Certifications

Customer Support Agent

nExperienced bilingual customer service agent with over three years of proven expertise in delivering outstanding support. Recognized for unwavering commitment, a strong sense of responsibility, and exemplary personal presentation. Consistently meets and exceeds performance metrics through effective teamwork and a proactive approach to problem-solving.n

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2101 E Broadway Rd Ste 1
Tempe, AZ 85282, USA

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