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Sebastian
Customer Service & Travel Advisor with 3+ years of client-centric experience
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Competencies
Handled client inquiries and disputes effectively across multiple roles, ensuring customer satisfaction.
Streamlined and processed billing operations, resolving inquiries and disputes efficiently.
Specialized in luxury hotel reservations, ensuring policy adherence and precise billing.
Communicated fluently in English and Spanish, enhancing service quality for international clients.
Utilized CRM systems to manage customer interactions and streamline service workflows.
Education
Languages
Summary
Dedicated customer service professional with over three years in billing, travel advising, and client support. Proven track record of enhancing customer satisfaction, optimizing billing processes, and delivering high-quality travel solutions for international clients. Fluent in English and Spanish,...
Key Achievements
- Advised clients on travel bookings at IGT SOLUTIONS, increasing customer satisfaction by 15%.
- Streamlined billing processes at IGT SOLUTIONS, reducing resolution time by 20%.
- Processed billing operations at NEARSOL ensuring first-call resolution (FCR) standards.
Experience
Virtual assistant-Billing expert-Travel advisor
Advised clients on travel bookings, resulting in a 15% increase in customer satisfaction., Streamlined billing processes, reducing resolution time by 20%., Collaborated with cross-functional teams to meet and exceed performance goals.
Billing Expert
Processed billing operations for a US-based security firm, resolving customer inquiries with first-call resolution (FCR) standards., Applied conflict de-escalation techniques to address disputes and ensure accurate account resolutions.
Travel Advisor- International Reservations Sales Agent
Specialized in luxury hotel reservations via Sabre GDS, ensuring precise billing and policy adherence., Addressed high-end clientele inquiries, curated bespoke requests, and resolved payment/billing issues to uphold service excellence benchmarks., Delivered refined customer experiences by...