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Customer Service Representative at Teleperformance
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Competencies
Skilled in addressing customer needs, resolving issues, and ensuring positive experiences.
Effective in conveying information clearly and professionally in diverse settings.
Capable of supporting new team members and fostering a collaborative environment.
Experienced in compiling and analyzing operational data to support decision-making.
Education
Languages
Summary
Customer-oriented professional with extensive experience in customer support, team mentoring, and logistics coordination. Skilled in communication, problem-solving, and data management, committed to delivering exceptional service and operational excellence.
Key Achievements
- Resolved diverse customer issues, enhancing satisfaction and retention.
- Mentored new employees, improving team onboarding and performance.
- Managed customer inquiries efficiently, reducing resolution times.
Experience
Customer Service Representative
Handled concerns and questions from customers. Resolved customer issues. Mentored and supported new employees
Logistics Coordinator
Responsible for recruiting and hiring ISO tank drivers. Oversaw documentation processes. Compiled weekly and monthly operational data. Maintained professional communication with personnel