Sebastián - Project Manager with 8 years of experience in software development

Oversees project timelines, budgets, and resource allocation to deliver successful outcomes.

Coordinates and motivates multidisciplinary teams to meet project goals.

Handles client meetings, updates, and feedback integration to maintain strong relationships.

Supports agile practices such as Scrum and Kanban in software development projects.

Performed customer service and technical support tasks, Developed hard skills such as text-writing, multitasking, and project management, Provided effective customer service through assertive communication and stress management, Assisted co-workers to improve in specific tasks

Provided instructions on how to replace parts for products, Resolved customer concerns related to products, Updated customer information cards, Offered discounts or offers to secure sales

Performed auditing and coaching, Taught strategies and emotional consciousness on feedback, Motivated and improved team performance